A Sample from Chapter 5: Know your Audience
"Touring with family groups is an exciting opportunity for an intergenerational learning experience. The adults may have some museum experience, but can learn new skills to use with children during visits to other museums...Choose questions and activities to involve all members of the family group. You can encourage children to talk directly with an adult 'buddy' about what each thinks/sees/likes to promote a shared experience...
...Note that the definition of 'family' has changed in recent years and the children and adults in a group may not be related in traditional ways. Avoid such specific terms as parents, mom, dad, son or daughter. Use 'grownup' and 'children' or 'young people' to distinguish group members..."