Holy Emojis – Talk to Me 2017 (Montreal)

Saint Louis Art Museum, St. Louis, MO

This session will enable docents to quickly (1) identify extroverts and introverts, (2) identify their common characteristics and communication styles, and (3) provide many easy-to-use tools to manage the conversation of extroverts and engage quiet, introverted visitors. As an example, docents will explore how to use body language to build trust and use techniques to allow introverts to buy time and organize thought. The presenter and participants will use emojis and explore how they may advance conversation among all visitors. This session will change the way docents view visitors and give docents the necessary techniques to engage both personality types.

Presenter: Dede Hayden

Theme Category: Touring Techniques