Rules of Engagement: Best Practices (2013 SF)

Albright-Knox Art Gallery, Buffalo, NY 

Docents need to win groups over immediately and maintain positive relationships with them throughout their tours. The first half of this session will offer tour tips, strategies, and techniques that are applicable in most cultural institutions. The second half will involve docent-centered role-playing activities that are both humorous and enlightening. Think you've seen and done it all as a docent? We might surprise you! Please join us for a lively, entertaining, and informative session on docent "best practices."

Presenters: Mary Marino Kozub, docent (five years) and Burchfield PenneyArt Center Museum Educator and Tour Manager (over four years) and a docent at the Albright Knox (five years); Mary G. Therrien, docent (five years; has led a wide variety of school, corporate, and special-needs tours)