Transformation: Rethinking an Existing Docent Program (2015 Cincinnati)

Peabody Essex Museum, Salem, MA

Learn about how the Peabody Essex changed from a one-size-fits-all docent training program to a structure where docents train in teams structured around the needs of specific audiences. Hear about the process, pros and cons, the training program, and its progress.

Presenter: Ellen Soares, Docent Program Manager, Co-Presenter: Keith Quenzel